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Frequently asked questions concerning Spaceflori.com and the products offered on this site :
Who are you ?
Spaceflori.com is a registered business in Germany and is run by Florian Noller who has been collecting space memorabilia for more than 20 years.
What are you selling ?
We are specialized in space memorabilia ranging from astronaut autographs, space philatelics and space memorabilia up to real space hardware that has been flown in space.
How do I order ?
After registering in our shop you can conveniently put the items you are interested in into your shopping cart and proceed to the checkout once you are done. Next time you come back you just have to log in with your email address and password and start to shop. Please do not hesitate to contact us if you have any questions or trouble with registering and ordering. Shopping carts are saved even when you log off.
How much is postage to the US and other countries ?
We have a shipping flatrate of $12 to the US and other countries except Europe where the flatrate is $8 - no matter how much you buy ! Please consult the "shipping costs" popup window associated with each product for further details.
What sort of payments to you take ?
We take credit card (VISA/MC) directly through our secure WORLDPAY online gateway with immediate approval. Your credit card information will be transmitted through a safe 128-bit SSL connection. (after checkout you will be transfered automatically to the Worldpay payment site) Additionally we take PAYPAL, any US,UK-Pound or Euro check, bank wire or cash.
Do you offer payment plans ?
Yes, please contact us therefore. We have no fixed plan but will custom make it to your needs - no additional costs or interest rates.
What if my item gets damaged during transport ?
No worry, Spaceflori.com takes any risk of loss and damaging of your product till you hold it safely in your hands, whether you are in Germany or anywhere in the world.
What if my Spaceflori presentation gets damaged while displaying or shows color fading ?
While we generally recommend not putting any collectible into direct sunlight we use professional Kodak paper for the presentations that should keep colors vivid for at least 80 years (according to the manufacturer). We have not heard of a single color-damage so far but should you experience any trouble or if the presentation gets any other damage, please contact us for a replacement.
How do you ship and how long does it take ?
We usually ship FEDEX or regular airmail. Fedex takes 1-3 days anywhere in the world, airmail about 3-7 business days. Shipments to third persons (like birthday gifts etc.) are also possible - contact us for arrangements.
What are my advantages of being a newsletter subscriber ?
As a newsletter subscriber you get advance notices of new products and the chance to buy them before everyone else can buy them or they are already sold out ! Profit also from direct sale offers only available to newsletter subscribers.
I have an artifact I would like to sell or have appraised !
Do not hesitate to contact us through our online form.
What references do you have ?
Please email us and we will be glad to provide references.
How and where do you get your stuff from, do you provide a Certificate of Authenticity ?
With every artifact we select for an edition we make sure that the source is valid and the chain of ownership can be clearly proven. While it is not always possible to get an artifact directly from an astronauts collection we try to obtain artifacts from astronauts as a first choice. A COA will be issued for any presentation, of course.
Is satisfaction garantueed ? What is your return policy ?
We pride ourselves that we NEVER had a presentation returned since the launch of the first one over 5 years ago - but if you are not completely satisfied, return it for a full refund within four weeks after receipt. No questions asked !
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