Spaceflori.com

Frequently asked questions about Spaceflori.com and the products offered on this site :

Who are you ?
Spaceflori.com is a registered business in Weil der Stadt/ Germany and is run by Florian Noller who has been collecting space memorabilia for more than 20 years.

What are you selling ?
We are specialized in space memorabilia ranging from astronaut autographs, space philatelics and space memorabilia up to real space hardware that has been flown in space.

How do I order ?
You can either register in our shop, so your contact information is kept on file for your next purchase, or you can simply check out if you don't want to register in our shop. Please do not hesitate to contact us if you have any questions or trouble with registering and ordering.

How much is postage to the US and other countries ?
Shipping is a flat $6 - no matter how much you order and how large your order is. If you choose FEDEX 2-day service the cost is a flat $40 to selected available countries, contact us for further information.

Is there minimum order value ?

What sort of payments to you take ?

• We take credit card (VISA/MC) directly through our secure VR-Pay gateway with immediate approval
• Paypal
• Bank transfer / wire
• Checks and money orders in US$ and UK pound Sterling
• Cash

Do you offer payment plans ?
Yes, please contact us therefore. We have no fixed plan but will custom make it to your needs - no additional costs or interest rates.

What if my item gets damaged or lost during transport ?
No worry, Spaceflori.com takes any risk of loss and damaging of your product till you hold it safely in your hands, whether you are in Germany or anywhere in the world. It's most important however to file a claim immediately at receipt of your package should you discover any outside damages to the package. If a package doesn't arrive within 6 weeks after shipment we will take care of insurance issues and refund your payment.

What if my Spaceflori presentation gets damaged while displaying or shows color fading ?
While we generally recommend not putting any collectible into direct sunlight we use professional Kodak paper for the presentations that should keep colors vivid for at least 80 years (according to the manufacturer). We have not heard of a single color-damage so far but should you experience any trouble or if the presentation gets any other damage, please contact us for a replacement.

How do you ship and how long does it take ?
Registered airmail worldwide usually takes 3-7 business days,  Fedex takes 1-3 days anywhere in the world.

What are my advantages of being a newsletter subscriber ?
As a newsletter subscriber you get advance notices of new products and the chance to buy them before everyone else can buy them or they are already sold out ! Profit also from direct sale offers and discounts only available to newsletter subscribers.

I have an artifact I would like to sell or have appraised !
Do not hesitate to contact us through our online form.

What references do you have ?
Please email us and we will be glad to provide references.

How and where do you get your stuff from, do you provide a Certificate of Authenticity ?
With every artifact we select we make sure that the source is valid. While it is not always possible to get an artifact directly from an astronauts collection we try to obtain artifacts from astronauts as a first choice. A COA will be issued of course.

Is satisfaction garantueed ? What is your return policy ?
If you are not completely satisfied, return it for a full refund within two weeks after receipt. No questions asked !